Accenture Brazil · Design Manager · 2020—2021 case preview

The largest design operation I’ve led.

Global consulting. I co-led a structure of three coordinators and around 30 designers, across multiple products and clients at once, in financial services and communications.

The big picture
  • Co-managed ~30 designers and 3 coordinators across simultaneous fronts.

  • Data-driven Service Design, raising delivery assertiveness and efficiency by ~20%.

  • Collaborative culture with ongoing mentorship, Design Thinking and DesignOps rituals.

Scale Service Design DesignOps Financial Services